At Dixa, we are committed to ensuring that our public-facing products are accessible to everyone. We continually work to improve the user experience and apply relevant accessibility standards to support all of our customers.
This statement applies to our public-facing products: Dixa Messenger, Dixa Knowledge, and our Survey Portal.
Guiding Principles
We follow the four key principles of accessibility, which guide how we design and improve our public-facing products:
👀 Perceivability
Information and user interface components must be presentable in ways that all users can perceive.
- Text alternatives are provided for non-text content such as images or icons.
- Captions and transcripts are available for video or audio where applicable.
- Content can be resized and remains usable at higher zoom levels.
- Color is never the only way to convey information, ensuring clarity for users with visual impairments.
💻 Operability
Navigation and interface components must be fully operable for all users.
- All functionality can be accessed via keyboard navigation, without requiring a mouse.
- Interfaces are designed to avoid traps, such as being unable to exit a pop-up or form.
- Animations and interactions are built to avoid seizure risks, such as flashing content.
- Forms include clear instructions and meaningful error messages to guide users.
🧠 Understandability
Content and interactions must be clear, consistent, and easy to understand.
- Language used across our products is plain, clear, and avoids unnecessary jargon.
- Navigation and layout are consistent, reducing confusion for returning users.
- Autofill and input assistance help users complete forms more easily.
- Destructive actions (like deleting) are confirmed with prompts to avoid accidental mistakes.
🤝 Robustness
Our public-facing products must remain compatible with a wide variety of devices, browsers, and assistive technologies.
- Products are tested with screen readers (e.g., NVDA, VoiceOver) to ensure compatibility.
- Proper ARIA attributes are used to support assistive technologies.
- Cross-browser support is maintained for Chrome, Safari, Firefox, and Edge.
- Mobile layouts and touch-based interactions are designed to remain accessible.
Compliance & Standards
- We design and test our public-facing products against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.
- Regular reviews ensure compliance with the EU Accessibility Act (Directive (EU) 2019/882).
- Accessibility is embedded in our design, development, and QA processes.
Ongoing Improvements
Accessibility is an ongoing process. We continue to monitor and test our public-facing products (including Dixa Messenger, Dixa Knowledge, and the Survey Portal) using both automated tools and manual reviews.
Feedback & Contact
We welcome your feedback on accessibility. If you experience any issues or have suggestions for improvement, please contact us:
We aim to respond to all accessibility-related feedback within a reasonable timeframe.